We're here to support your school

As schools become more reliant on technology to teach, it’s important that there’s no learning disruption caused by faults within the school’s IT and networking infrastructure.

At Smarter Interactive, we believe that any IT within a school should act as a means to enhance the learning experience. As such, we approach IT and networking support proactively by addressing risks before they become problems. Should the worst happen, we provide you with 24 x 7 emergency telephone cover and technical support on escalation as standard to ensure you’re back online and teaching as swiftly as possible.

I just wanted to say thank you for your willingness to support us on our Ofsted inspection. I really appreciate knowing I could call on you when I need to.

Sandra Collins

Willowbank Junior School

Our approach

We strive to provide the most flexible ICT packages to support the entire school's environment, not just your laptops.

 #1 Audit

Our engineers will conduct a free, no-obligation review of your existing IT infrastructure to understand your network capabilities and identify any weaknesses that may need to be addressed.

#2 Design

Our range of support packages are designed to be tailored to suit your school’s individual needs. You can either choose to adopt one of our classic packages or work with your account manager to create one from scratch that matches your own capabilities, requirements and budgets.

#3 Deliver

The Smarter Interactive support process is simple and unobtrusive. Regardless of the support package you select, you’ll have full access to our online support portal and an engineer dedicated to your school. We’ll also work with you on an ICT development plan so that your teachers can make the most out of your IT within the classroom environment.

#4 Action

Our 24/7 help desk and dedicated account managers are ready to act on potential issues that might arise. Once a ticket has been raised it will be actioned as swiftly as possible by a directly employed Smarter Interactive engineer.

A modern way to support your school ICT

Our range of support packages from basic telephone technical support to a full school managed service are designed to be tailored to suit your school’s individual needs. You can either choose to adopt one of our classic ICT support packages, or work with your dedicated account manager to create one from scratch.

1

Technical Telephone Support

  • 24/7 Help Desk
  • Dedicated education ICT experts
  • Highly qualified engineers
  • Single point of contact
  • 1st, 2nd and 3rd line support
  • Escalation to senior level
Enquire about tech telephone support
2

Fully Managed ICT Support

  • 24/7 Help Desk
  • System Monitoring
  • Cloud Storage
  • Managed backups
  • Change Management
  • Academy/School ICT continuity and Disaster recovery
Enquire about managed ICT support

What We Will Do For You

Dedicated Support Manager

Dedicated Support Manager

With any support contract, you will be assigned a fully dedicated support manager who will be on hand to help you wherever and whenever you need.

24/7 Help Desk

24/7 Help Desk

We have a dedicated support helpdesk of ICT technicians trained to support you in any situation no matter how big or small 24 hours a day, 7 days a week.

Education Experts

Education Experts

We have been supporting schools since 2008, which means our network and ICT experts have all the knowledge, training and expertise you need.

Who We Work With

Further Education

Smarter Interactive provides the network and IT requirements for larger campuses and multi-site environments such as colleges and universities.

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MATs

Smarter Interactive provides centralised IT and support services to multi-site academy trusts, enabling a shared network and improved collaboration between sites.

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Secondary Schools

Our secondary school IT solutions are designed to help you improve the IT skills of your pupils whilst supporting your staff can operate on a secure, flexible and reliable network.

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Primary Schools

We currently supply and support primary schools with ICT across the UK. Our range of solutions are perfect for engaging with younger pupils and group activities.

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Start your ICT support now

Why wait to start your ICT support with Smarter Interactive? Get in touch for your bespoke support quote.

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