Support Overview

At Smarter Interactive we aim to become your valued audio-visual partner, therefore we include a comprehensive service and support package with all the equipment we supply.

Every customer is allocated a dedicated Account Manager who will coordinate all aspects of your training and support requirements.

Telephone Support - 0830 – 1730 Mon-Fri

Our friendly, efficient and knowledgeable staff are able to diagnose and solve most SMART/software/connectivity issues with one simple phone call.

Training
We recognise the value of high quality training. This is the reason every Smarter Interactive customer receives on-site training with every solution we supply. In addition we are able to offer ongoing training programs specific to your needs. Please refer to our training section.

Fault response service
If we cannot provide you with an immediate solution to your support call, then we guarantee to contact you within two hours with a solution, or if necessary to arrange for an engineer to visit you.

Warranty replacement service
Should our engineer be unable to resolve a fault then replacement equipment will be delivered to you and fitted whilst faulty equipment is being repaired.

EMail support service
For advice or technical queries, you can also send us an email - info@smarterinteractive.co.uk

Support Contracts
For customers who would like a greater level of support guaranteed please refer to our Support Contracts.

Web Support
If you are a Smarter Interactive customer you will also benefit from Web based support. Some of these services include:

Troubleshooting Guide